Cancellation policy details
If a guest cancels, any money they have paid cannot be refunded.
Cooling Off Period
All guests may cancel free of charge up to 24 hours after the booking is confirmed, provided their stay is at least 61 days away.
Within the 61 days, full payment will be due and no money paid will be refunded.
No additional or taxes or fee’s will be charged. The price quoted is the total cost for your stay excluding additional services such as additional cleaning / Meal Packs or Baby Amenities. These are available on request.
The property will not have cleaners visit during your stay unless requested. Should your stay exceed 14 nights we would request a mid-stay clean be carried out and paid for by the guest.
We do not keep a BBQ on site at the Property and do not provide these on hire. Should you purchase your own, please ensure it is disposed of prior to departure or an uplift charge will be incurred.
What size & configuration of beds do you have in the apartment?
1 king-size bedroom, 1 double-sized bedroom which can be changed in to a Twin Bedroom. One ensuite. All rooms are exceptionally well furnished. For more information please the Room & Features section.
Do you have more than one Villa / Apartment?
We only have one property available for rent in Spain and Two in Florida.
I have Booked Wallace Villas and our dates still show available Online?
Please do not be concerned, we often leave our dates open often to judge the level of interest for each date period to plan rates for the following year.
I have always stayed in a hotel up until now, what is so different about a Villa / Apartment?
Luxury Hotels can be very expensive, for the price of one hotel room you can use our luxury apartment with access to a quiet Pool area. Our apartment is superbly equipped to make your vacation unforgettable. Just think, no other guests banging their doors as they leave for the beach! Not to mention your own space, a homely environment with stunning views and the opportunity to relax without rushing to get dressed for breakfast! And space, especially with children or larger groups – a hotel room simply does not suffice!
Do we need to deposit any money with you before we can stay in your apartment?
Yes. A security deposit is charged to cover the cost of any property or contents damage. Remember, this is only a deposit, if you look after and respect our property we will refund it full.
When we rent this property, how do we know where it is and how to get there?
Click onto Location & Directions to view direction details and view our google map. It’s approximately a 30 minute drive from the malaga airport and a very simple route.
How do we get access to the apartment?
When your booking is confirmed we will send you a welcome pack with details of where to collect the keys.
We like to spend a couple of days at home during our vacation to swim and relax. Is the sun on your pool all day?
Yes. The pool faces south which means the sun is on the pool area all day long, even in the winter and benefits from beautiful sunsets.
What happens if we have any problems or questions during our stay?
The management company are on site and are available 24/7 to take care of you or deal with any queries you may have. Their contact information will be in your welcome pack.
Do I need to bring hairdryer?
No, this is provided for you.
I need to check my email and surf the web while on vacation. What are my options?
The house has wireless high speed 2-way broadband connection. Network points are provided around the house, for web access.
Child / Baby Facilities
Upon request, we can provide Highchair / Travel Cot and many other amenities to help ease your stay with Young Children. Some of which have an additional cost so please request these in advance.
Is the pool heated?
No. The pool is shared by the other property owners, there are only six properties so this is often unoccupied. There is also a small Baby Pool.
What activities are available to us during our stay?
Besides watching TV, enjoying a DVD, listening to Music, Swimming in the pool, the El Lago clubhouse is a short walk and has Tennis Courts / Driving range and of course you overlook Greenlife Golf Course. There are horse riding trails, a children’s adventure Tree assault course, Go Karting and The Beach has many water sport activities close by!
Do I need to bring Towels?
Bath sheets are provided, however, you will require your own Beach Towels.
How close is the Beach?
The beach is a few minutes’ drive or a 10 minute walk from the property (downhill).
Should I hire a car?
We would suggest a car for the area, Elviria is in the hub of the coast, yet there is much to see and visit in either direction. Malaga is 30minutes away – a taxi is typically 60 EUR. Puerto Banus is 20 minutes and typically 35 EUR. There is a great Bus route along the coast and a Rail Link between Malaga & Fuengirola.
Can I watch UK sport / Additional Cable Channels?
Yes, the main Television is a Smart TV and Television can be streamed. If you have a TV ‘stick’ or ‘hard drive’ at home please feel free to bring it to use during your stay.
What is included in the kitchen?
Seating for 4, plus 2 bar stools, refrigerator, dishwasher, oven, stove, microwave, small appliances, dinnerware (dishes, silverware, drinkware) and cookware (pots, pans, utensils, etc.)
Can I split the cost of the house with friends and/or family?
Absolutely! The apartment has 2 bedrooms please feel free to split the payment as you wish.
Can I smoke in the apartment?
No. The apartment is strictly a non-smoking environment. You may smoke outside in the deck wherever there is a clear above you provided that you exercise caution and dispose of your butts sensibly.
Can I take my pets?
No. We have a strict no-pets policy.
Does the property have a lift?
Can I have a late check out?
These are available upon request, unfortunately we often cannot confirm this until closer to your booking as we may have a booking arriving the day you depart. Check Out is 11am and Check in is 4pm unless otherwise requested.
Have another question?
Why not contact us here or call 07469781041 . If you are calling from the US you will need to dial 011 44 7469781041.